Shipping Policy

Last Updated: June 2026

Thank you for shopping with BrightPencil.

We are pleased to offer free worldwide shipping on all orders.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

2. Shipping Time

Estimated delivery time:

• Worldwide: 7–10 business days

Delivery estimates are provided as guidelines and are not guaranteed.

3. Free Worldwide Shipping

BrightPencil proudly offers free shipping to customers worldwide.

No minimum purchase requirement applies.

4. Tracking Information

Tracking details will be sent via email once your order has shipped.

Please allow up to 72 hours for tracking information to become active.

5. Customs and Import Duties

Most orders arrive without additional charges.

However, customers are responsible for any customs duties, import taxes, or local fees imposed by their country.

6. Delayed Deliveries

Shipping delays may occur due to:

• Customs inspections.

• Weather disruptions.

• Carrier delays.

• Public holidays.

• High seasonal demand.

We appreciate your patience in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

BrightPencil is not responsible for orders delayed or lost due to incorrect addresses supplied during checkout.

8. Lost Packages

If your package appears lost in transit, please contact us.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

9. Contact Information

BrightPencil

Website: brightpencil.store

Email: support@brightpencil.store

Phone: (604) 219-9395

Address: 3771 Killarney St, Port Coquitlam, BC V3B 3G5, Canada