Refund policy

Return & Refund Policy

Last Updated: June 2026

At BrightPencil, customer satisfaction is our highest priority. We strive to provide quality writing instruments and accessories that meet your expectations. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Policy

We offer a free 30-day return policy on eligible products.

You have thirty (30) calendar days from the date of delivery to request a return and refund.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase must be provided.

  • The product must not be damaged due to misuse, neglect, or improper handling.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products.

  • Gift cards.

  • Clearance or final sale items.

  • Products damaged through customer misuse.

  • Items returned without original packaging.

3. Free Return Shipping

BrightPencil provides free return shipping for approved returns within the eligible return period.

Customers must contact our support team before sending any item back.

Unauthorized returns may not be accepted.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and packaging.

We will provide a replacement or full refund at no additional cost.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After processing or shipment begins, cancellation requests may no longer be possible.

7. Contact Us

If you have any questions regarding returns or refunds, please contact:

BrightPencil

Website: brightpencil.store

Email: support@brightpencil.store

Phone: (604) 219-9395

Address: 3771 Killarney St, Port Coquitlam, BC V3B 3G5, Canada